Returns and Refund Policy

You may request a return within 30 days of the delivery date shown by the carrier. After 30 days we cannot accept a return except where the part is covered by a manufacturer warranty.

To be accepted for refund, a part must be unused, uninstalled, free of grease or marks, in its original packaging with all components, and the same part we shipped, with the same part number.

We do not accept parts that have been installed, modified, or damaged after delivery, parts missing pieces, or parts with packaging that is damaged so that the item cannot be resold.

Electrical parts include lamps, sensors, starters, and similar items. We can accept them for return only while they are unused and uninstalled, with connectors, terminals, and seals in new condition. Once an electrical part has been connected or powered, we cannot verify its condition, so it is not eligible for return unless it arrived defective. If you think an electrical part is defective, email us with photos and a description of the fault, and we will review the claim and the manufacturer's warranty process.

Filters and similar sealed items can be returned only if the manufacturer's seal is intact and the item was never opened or installed. An opened or installed filter cannot be returned, because we cannot rule out contamination.

If a core charge applies to an item, the product page shows it before you pay. To receive the core refund, return the old part in the same box within the period stated on the product page, with the return authorization number marked on the package. The core must be complete, not disassembled, and free of excessive damage or foreign parts. We inspect the core on arrival, and the core refund is paid to your original PayPal payment method after approval. A core that is rejected is returned at your cost or held for you to claim.

If we shipped the wrong part, the part arrived damaged, or our fitment information was wrong, we pay return shipping and replace or refund the part. For other returns, such as ordering the wrong part or changing your mind, you pay return shipping, and we may deduct the cost of the original outbound shipping when we refund.

Heavy items shipped by LTL freight must be returned by freight. We can arrange pickup on request, and the cost is quoted before booking. Pack heavy parts on a pallet or in a crate so they are not damaged in transit.

Inspect every delivery before you sign. For freight, note visible damage and any missing items on the delivery receipt before the driver leaves, then take photos and email us right away. Concealed damage found after delivery should be reported to us within a few days so that a carrier claim can be filed. Keep the box and packing material until the claim is resolved.

When a returned part arrives, we inspect it and email you the result. If the return is approved, we refund the purchase price to the PayPal account that paid for the order, usually within a few business days after approval. Your bank or PayPal may take additional time to show the credit. Shipping charges are refunded only when the return is caused by our error.

If you need a different part, return the original for a refund and place a new order. That is the fastest way to be sure of availability and price.

If you paid an invoice or a quote that we sent by email, the same return rules apply to the parts on that invoice. Include the quote number in your return request so that we can match it to your payment.

We reserve the right to decline returns that show signs of use, installation, or swapping of components, and to decline further orders from customers who repeatedly return parts that were used. We apply this rule fairly, and we explain our decision by email.

Parts we order specially for you at your request, and parts cut to length or modified to your specification, are final sale unless they arrive defective. We will tell you before we place a special order.

If a part fails after installation, the manufacturer's warranty may apply. Email us with the SKU, your order number, the install date and mileage, and a description of the failure. We help you submit the claim, and the manufacturer decides whether it is covered.

Write to support@aonetruckauto.com with subject line “RMA request” when you can. Include your full name, the email used at checkout, the order number or PayPal transaction reference, each SKU and quantity to return, whether the part was opened, and the reason. Attach photos of the part, the packaging, and any damage or wrong-item condition. Clear first messages help us issue an authorization number without repeated follow-ups.

Use the original manufacturer carton when it is intact. Add padding so the part cannot shift. Mark the return authorization number on the outside of every carton or on the pallet placard. For LTL returns, band or wrap the pallet so parts cannot tip. We can arrange a freight pickup on request; the cost is quoted before booking when the return is not caused by our error.

Core programs exist so rebuildable units re-enter the supply chain. A core that arrives cracked beyond normal service wear, missing major castings, filled with foreign parts, or disassembled may be rejected. When a core is rejected we email the reason and either return it at your expense or hold it for a short period for you to claim. Approved core refunds follow the same PayPal path as product refunds.

Parts sourced only after you order, or cut, painted, or assembled to a specification you provide, are final sale unless they arrive defective. We state that condition before we place the special order. If you are unsure whether a line is stock or special order, ask before you pay.

If you cancel after paying for parts but before approving a shipping quote, we refund the parts payment in full. If you already approved freight and the carrier was booked, cancellation may not be available and the return process applies after delivery. Shipping is refunded with the merchandise only when our error caused the return, as described earlier on this page.

For any return question, write to support@aonetruckauto.com, or by mail to HEAVY TRUCK PARTS, INC., 3290 N.W. 36th Street, Miami, FL 33142. Please email before you send anything to that address.